• Boeing Vancouver’s Defence team expands support services for RCAF Chinooks

    by Sophia Mariano | Jun 04, 2018

    This past March, Boeing and the Canadian government agreed to an amendment to an existing services contract for the Royal Canadian Air Force’s (RCAF) fleet of CH-147F Chinook medium-to-heavy lift helicopters (MHLH). Boeing Vancouver has been involved in provisioning and maintaining the fleet’s in-service support solution since the existing contract was first awarded to Boeing in 2009, and under the amendment will continue to provide program support for the next five years.

    When Boeing was awarded the original 20-year Performance-Based Logistics (PBL) contract, Boeing Vancouver’s MHLH team joined the Boeing-wide Integrated Product Team (IPT) that designed, developed and installed the Electronic Information Environment (EIE), a turn-key solution housing an In-Country Enclave for fleet data and a suite of applications to manage daily fleet operations, support strategy, and the performance of the contract. The team, headquartered in Richmond, B.C. with partners located across Canada, has also provided maintenance support for the solution since its delivery, resulting in an uptime of 99.99999%.

    In addition to the continued maintenance of the EIE under the amended contract, the MHLH team will broaden their role to provide direct program support in areas of Continuous Improvement, Central Data Management, and Configuration Management, as well as Additional Work Requests (AWRs).

    “As the In-Service Support (ISS) solution evolves, we have many opportunities to innovate and drive greater efficiencies and savings for the program,” says Raj Heer, Boeing Vancouver’s Director of Defence and Government Services. “Each member of our team is committed to continuously improving our solutions and setting a high standard for the quality of our services.”

    The MHLH team is made up of 11 professionals in the fields of software development, business analytics, and project management. As part of the wider Defence team at Boeing Vancouver, they are proud to be a reliable partner to the Royal Canadian Air Force and their missions for the next five years.